Sandoz Academy, operated by Sandoz Spa LLC, provides education and training services. No physical goods are shipped. This policy explains how and when you receive access to your course after payment. It forms part of our Terms & Conditions.
1. Order confirmation
- Immediately after successful payment, Stripe sends a payment receipt to the email you provided.
- Within 24 hours (business days), we send an enrollment confirmation from support@sandozacademy.com with your course details, schedule and joining instructions.
- If you do not receive it, check your spam folder and then email support@sandozacademy.com.
2. Delivery methods
In-person classes
Delivered at our training facility in Sharjah Media City, Sharjah, United Arab Emirates on the dates and times listed at enrollment. Venue details are included in your confirmation email.
Live online classes
Delivered through a video-conferencing platform. Personal class links are emailed at least 24 hours before the first session. Recordings, where available, are shared for revision for a limited time.
Recorded / self-paced courses
Access to our learning platform is provided by email within 24 hours of payment, and normally instantly. Access lasts for the period stated on the course page (normally 12 months).
3. Course materials
Digital materials — slides, workbooks, Excel templates and reading lists — are delivered by email or via the learning platform before or during the course. Printed materials, where included, are handed out at in-person sessions.
4. Technical requirements
For online learning you need a stable internet connection, a computer or tablet with a current web browser, speakers or headphones, and, for some courses, Microsoft Excel or a compatible spreadsheet program. You are responsible for your own equipment and connection.
5. Schedule changes
If we need to change a session date, time, instructor or format, we will notify you by email as early as possible. If the change is significant and unacceptable to you, you may request a transfer or refund under our Refund & Cancellation Policy.
6. Missed sessions
If you miss a live session, you may access a recording where available or join the same session in a later intake, subject to availability. Missed sessions are not refunded.
7. Certificates
Certificates of completion are issued within 7 business days of meeting attendance and assessment requirements. They are sent digitally by email as a PDF, with a verifiable certificate number. A printed copy can be collected from our Sharjah office on request.
8. Delivery problems
If you cannot access your course, links or materials, contact support@sandozacademy.com. We aim to resolve access issues within 1 business day. If we are unable to deliver a course you have paid for, you will receive a full refund for the undelivered part.
9. Contact
Sandoz Spa LLC, Sharjah Media City, Sharjah, United Arab Emirates. Email: support@sandozacademy.com. Support hours: Sunday – Thursday, 9:00 – 18:00 (GST).